Last updated: 01.03.2021
Version 1.1
Before using our website, please read these Terms and Conditions carefully. By registering a
Player Account with the website you confirm your consent with the Terms and Conditions.
The website www.ganzaplay.com ("Casino", "Website", “Company”, "We", "Us", "Our") is
owned and operated by N1 Interactive Ltd, a company incorporated under the laws of Malta
with registration number C 81457 and registered address at 206, Wisely House, Old Bakery
Street, Valletta VLT1451, Malta.
Changes of Terms and Conditions
Current Terms and Conditions may be changed by the Company when such need occurs.
The Company will notify the players of any significant changes, where possible. However,
please visit the Terms and Conditions page regularly to check for possible changes.
In case the Terms and Conditions undergo any material changes, you must re-confirm
acceptance before the changes come into effect and you are able to place bets on the
Website.
Who Can Play
By accessing and opening an account and using this website, you confirm and warrant that
online gambling is legal and permitted in the jurisdiction where you are located and you will
not use the website while resident or temporarily located in any jurisdiction that prohibits
use of the website.
The availability of the services shall not be interpreted as an offer or invitation on our part to
use the services in a country where such use is illegal.
It is the player’s sole responsibility to comply at all times with his/her own local, national or
state laws that relate to online gambling.
The Casino accepts strictly adult players (the minimum age is 18) and players who have
reached the age specified by the jurisdiction of player’s place of residence as eligible for
online gaming. It is the player’s sole responsibility to inquire about the existing laws and
regulations of the given jurisdiction regarding age limitations for online gambling.
The Company reserves the right to ask for the proof of age from the player and limit access
to the website or suspend the Player Account to those players who fail to meet this
requirement.
It is entirely and solely your responsibility to enquire and ensure that you do not breach laws
applicable to you by participating in the games.
Availability of games
The www.ganzaplay.com site is intended for playing demo games only.
Please bear in mind some games may be unavailable in certain jurisdictions, as required by
policies of game providers which may change from time to time.
NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas,
Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador,
Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania,
Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania,
Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia,
Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
In addition to the above, Street Fighter Video Slot is not available for the following countries:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia,
Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton
Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador,
Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan,
Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint
Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin,
Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks
and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
Fashion TV Video Slot is not available in the following countries: Cuba, Jordan, Turkey, Saudi
Arabia.
Planet of the Apes Video Slot is not available in the following territories: Azerbaijan, China,
India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
Vikings Video Slot is not available in the additional jurisdictions: Azerbaijan, Cambodia,
Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar,
Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
Narcos Video Slot is not available in the following territories: Indonesia, South Korea.
Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse
and The Invisible Man), are only available in the following territories: Andorra, Armenia,
Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova,
Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia,
Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta,
Netherlands, Poland, Slovakia and Slovenia.
Players from the following countries are not eligible to win any jackpots from jackpot games
offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China,
Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey,
Ukraine. The Casino will make reasonable efforts to prevent players from these countries to
reach the games, but if players from any of the stated countries would win the jackpot, the
jackpot win will be annulled.
Players from Australia are not eligible to play the games from Amatic.
Players from the following countries are not eligible to play the games from Microgaming:
USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan,
Philippines.
Players from Canada are not eligible to play the games from NYX (NextGen).
Disclaimer of Liabilities
The Casino is not liable of any hardware or software defects, unstable or lost Internet
connection, or any other technical errors that may limit access to the Website or prevent any
players from uninterrupted play.
The Casino, its directors, employees, partners, service providers:
● do not warrant that the software or the Website is/are fit for their purpose;
● do not warrant that the software and Website are free from errors;
● do not warrant that the Website and/or games will be accessible without
interruptions;
● shall not be liable for any loss, costs, expenses or damages, whether direct, indirect,
special, consequential, incidental or otherwise, arising in relation to your use of the
Website or your participation in the games.
You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees,
partners, and service providers for any, loss, damages, claims and liabilities howsoever
caused that may arise in relation to your use of the Website or participation in the Games.
You acknowledge that the Casino shall be the final decision-maker of whether you have
violated the Casino’s Terms and Conditions in a manner that results in your suspension or
permanent barring from participation in the Website.
Use of Player’s Account
By registering at ganzaplay.com you agree to accept promotion offers and newsletters from
ganzaplay.com website.
The player must register personally by following the on-screen instructions.
The player shall not provide access to his or her account or allow using the Website to any
third party including but not limited to minors.
The website can only be used for personal purposes and shall not be used for any type of
commercial profit.
Any offensive or obscene language, as well as any commercial or promotional information,
are not allowed in the "Nickname" field in the player's profile. If any violations are detected,
support service members or other Company's staff may replace the contents of the
"Nickname" field with something neutral. In case of a repeated violation, the player's account
may be blocked.
You must maintain your account and keep your details up-to-date.
Right to withdraw consent. In cases where we rely on your consent for the processing of
personal data, you have a right to withdraw your consent at any time.
We may also keep anonymized derivatives of your data to improve our content and
marketing communications where no automated decision making is involved.
We reserve the right to make a phone call to the number provided in your user account,
which at our own discretion can be a necessary part of the KYC procedure. In case the
provided phone number is incorrect, missing or false or the player will not answer the phone
call, we reserve the right to disable your user account.
In the unlikely event of a disagreement between the result that appears on your screen and
the game server, the result that appears on the game server will prevail. You acknowledge
and agree that our records will be the final authority in determining the terms and
circumstances of your participation in the relevant online gaming activity and the results of
this participation.
The Casino reserves the right to terminate games or events in exceptional circumstances
further described below. Should a game miscarry or malfunction after starting due to a
technical error, we shall: a) cancel the game; b) inform the regulator of the circumstances of
the incident if necessary; c) refrain from further providing the games or services if such
games or services are likely to be affected by the same failure.
Privacy Policy
Effective from: 1.08.2020
Last updated: 1.08.2020
1. GENERAL
As a data controller, we have a legal obligation under gambling regulations to process
personal data from players in order to allow them to participate in games and provide them
with ancillary services. This Privacy Policy explains what personal data we collect from
players, why we collect it and how we utilise it.
The website ganzaplay.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and
operated by N1 Interactive Ltd, a company incorporated under the laws of Malta with
registration number C 81457 and registered address at 27, Triq Torri Wejter, Birkirkara,
Malta.
By registering a Player Account with the Website you confirm your consent with this Privacy
Policy. If you do not agree with the terms of this Privacy Policy and do not wish to provide us
with the personal information we require, please do not use this website.
Please note that this Privacy Policy constitutes an agreement between you and the
Company. We may periodically make modifications to this Policy. While we will do our best
to notify you of such changes, we recommend that you revisit this Privacy Policy regularly.
Your continued use of the Website and/or its services will constitute your consent to the
Privacy Policy.
2. INFORMATION WE COLLECT
The Personal Information which we may request to use and process shall include, without
limitation:
a) Any of the information that you provide to us when filling in the forms on our account
registration pages, as well as any other data that you further submit via the Website or email
(e.g. first and last name, date of birth, email address, phone number);
b) Correspondence made with us via the Website, email, web chat or through other means of
communication;
c) All Player Account transaction history, whether this takes place via the Website(s) or via
other means of communication;
d) Website logins and their details, including traffic data, GeoIP location data,
browser/device data, weblogs, activity logs and other traffic information recorded in our
system;
e) Survey participations or any other customer assessments that we may carry out from
time to time.
3. HOW WE USE YOUR INFORMATION
We process the Personal Information we collect from you in order to deliver our services. In
particular, we will use your data for the following purposes:
a) Providing you with gaming and other ancillary services that you seek from our Website;
b) Rendering customer support, such as assistance with setting up and managing your
account;
c) Identifying and performing the necessary verification checks;
d) Providing registered players with information about our promotional offers, or providing
promotional information from our selected business partners, associates and affiliates (only
if players specifically consented to receiving such marketing material);
e) Analysing customer trends through market study assessments (participation in surveys is
not obligatory and you can always choose not to take part);
f) Conducting research and statistical analysis of aggregated data.
4. MARKETING COMMUNICATION
Unless you have elected not to receive promotional materials, we may use your Personal
Information, including your email address and phone number, to send you marketing
communications regarding products, services and promotions. This may include information
about products and services from our business partners, such as casino game providers.
Whenever you decide to stop receiving such marketing and advertising material, you may opt
out of this in your Player Account settings or by contacting our customer support at
[email protected].
5. OBTAINING PERSONAL INFORMATION
We shall not collect any Personal Information about you without your knowledge. We may,
however, automatically collect certain data about you where you would have provided such
information through the use of our services and through your interactions with us.
We may also lawfully receive certain Personal Information from online vendors and service
providers, such as fraud prevention companies. In addition, we retain the right to engage the
services of third-party providers to render technical support, so as to process your online
transactions and source gaming content.
Please understand that we may be granted access to any information you may provide to
such vendors, service providers and third-party e-commerce services. Rest assured that we
will use and safeguard any Personal Information so obtained, as set out in this Policy. Any
information that you provide will only be disclosed to third parties outside the Company in
accordance with this Privacy Policy, and we shall take any necessary steps to ensure that
our agreements with third-party service providers always protect your private information.
6. DATA RECIPIENTS
We may pass information that you have given us to other entities within our group of
companies and to our business partners. These companies include our parent companies,
their parent companies and all of the subsidiaries of these respective companies, as well as
other companies with whom we carry out business and hold necessary agreements. Data
processing of your information may be undertaken by the Company or by another entity in
our group of companies, which may use a third party to fulfill such data processing needs.
Employees of the Company, more specifically Data Protection Officer, Customer Support
agents, Customer Retention team members, VIP player managers as well as other selected
employees, shall also have access to your Personal Information for the purpose of executing
their duties and providing you with assistance.
Our employees who have access to, or are associated with the processing of the player’s
personal information, have signed confidentiality agreements to respect the confidential
nature of the player’s information pursuant to applicable gaming, data protection and privacy
laws.
In order to provide you with an efficient service, we and/or our service providers might
require transferring your personal data from one country to another in the European Union
(EU) and European Free Trade Association (EFTA) regions and also to some data processors
that may be based outside of the European Economic Area (EEA). Therefore, by browsing
the Website and communicating electronically with us, you acknowledge and agree to our
(or our suppliers or sub-contractors) processing of your data in these countries. We shall
always use our best efforts to ensure that your information and data is treated securely and
in accordance with this Privacy Policy.
7. RELEASING DATA TO THIRD PARTIES
We do not sell or rent your personal data to third parties.
We may disclose your personal information if required by law, regulation, or other legal
subpoena or warrant. We may also disclose your personal information to a regulatory or law
enforcement agency if we believe it to be necessary to protect the legitimate interests of the
Company, its customers or any third party.
Personal data will only be disclosed to third parties in the following cases:
a) Where we are required to do so by law;
b) To comply with our legal and regulatory duties and responsibilities to the relevant
licensing and regulatory authorities as well as all duties and responsibilities owed under any
other applicable legislation and to any other applicable regulators in other jurisdictions;
c) When the Company believes that disclosure is necessary to protect the Company’s or the
player’s safety, or the safety of others, investigate fraud, or respond to a government
request;
d) If our marketing service providers require the data to carry out their tasks;
e) To any other third party with the player’s prior consent to do so.
We use third-party data processors to process limited personal data on our behalf. Such
service providers support the Website, especially relating to hosting and operating the
websites, marketing, analytics, improving the websites, and sending email newsletters. We
shall ensure that the transfer of the Personal Data to the recipient is compliant with
applicable Data Protection Legislation and that the same obligations are imposed on the
processor as is imposed on us under the respective Services Agreement.
Our websites may also include social media features (e.g. “share” or “like” buttons). Such
features are provided by third-party social media platforms such as Facebook. Where data is
collected this way, its processing is governed by the privacy policy of the respective social
media platforms.
In addition to the above, we may also release personal data if we acquire any new
businesses. Should the Company undergo any changes to its structure such as a merger,
acquisition by another company or a partial acquisition, it is most likely that our customers’
personal data will be included within the sale or transfer. We will, as part of our Policy,
inform our players by email prior to affecting such transfer of personal data.
Please note our content may link to third party websites to provide relevant references. We
are not responsible for such external content, which may contain separate privacy policies
and data processing disclosures.
8. DATA RETENTION
As stated under our Terms and Conditions both, you and the Casino can decide to have your
Player Account closed at any time. Following closure of your account, we will retain your
personal data on record for as long as required by law. This data shall only be used should it
be required by competent authorities.
9. SECURITY OF YOUR DATA
We hereby acknowledge that in collecting and processing your Personal Information for the
purposes of managing your Player Account, we are bound by strict legal provisions on the
protection of personal data.
Consequently, we endeavour to protect your personal information and respect your privacy
in accordance with best business practices and applicable regulations. Being committed to
providing secure services to players, and we will take all reasonable precautions to ensure
that all the data that you have submitted to us remains safe.
Player Accounts can only be accessed with the player’s unique ID and password. You may
also set up two-factor authentication (2FA) as additional protection from unauthorised use
of your account. You are responsible for keeping your login information confidential and
making sure it cannot be accessed by another person.
10. CONTACTING US
You may always contact us in regards to this Policy should you wish to:
a) Confirm the accuracy of the personal information we have collected about you;
b) Enquire about our use of your personal information;
c) Prohibit future use of your data for direct marketing purposes;
d) Update or rectify any information that you have provided us (in such cases you shall
provide any evidence we may reasonably require to effect such changes). Note it is illegal to
provide us with false information about you and it is your responsibility to ensure that we are
always updated with your correct data.
We have appointed a data protection officer (“DPO”) who is responsible for overseeing
questions in relation to this privacy policy. If you have any questions about this privacy
policy, please contact the DPO at
[email protected].
In addition, as per Article 77 of the GDPR, you have the right lodge a complaint related to
your data processing to a supervisory authority, in particular in the Member State of your
habitual residence, place of work or place of an alleged infringement.
11. COOKIE POLICY
When you visit the Website, our system automatically collects information about your visit,
such as your browser, IP address, and the referring website. This collection may be done in
conjunction with our platform providers and partners. We may receive from them general
demographic or usage data of our Website visitors. We do not use automatically collected
information to identify you personally without receiving additional consent.
To collect the information in question we use cookies and similar tracking tools. Cookies are
small text files that are stored on your computer or equipment when you visit our web pages.
Some of the cookies are essential for the Website to operate; others improve your Website
experience and help us deliver a better service. Below are the types of cookies we use and
their purposes.
Required cookies: enable the navigation and basic functionality of the websites, e.g., access
to member areas of the Website.
Functional cookies: allow us to analyse your website usage and your selections on the
website (e.g. your session key, language, or region), so we can save these settings and offer
you a more personalised experience.
Advertising cookies: allow us to gauge how effective our content marketing is. These
cookies are provided by our partners to track website visits and new player registrations
from advertising. We do not share your personal information (such as name or email) to
affiliated partners except for site visit data collected directly by such Advertising Cookies.
However your site visit data may be linked with other personal information collected through
other sources by the providers. The latter external data processing is governed by the
privacy notices and policies of these third-party providers.
In addition to the above, we use a number of third party service providers who also set
cookies on this Website, in order to deliver the services that they are providing to us. Such
services include, but are not limited to, helping us to improve your experience by tracking
your activity on the Website, measuring the effectiveness of the Website and the
effectiveness of our marketing campaigns.
Most online browsers automatically accept cookies. If you prefer, it is possible to block
some or all cookies, or to delete cookies that have already been set by modifying your
browser settings. However, we recommend that you do not block or delete your cookies as
this may restrict your use of our Website.
12. NETENT GAMES
When you play casino games developed by NetEnt, NetEnt’s Privacy Policy also applies. This
policy can be found here
RESPONSIBLE GAMING
WHAT IS SELF-EXCLUSION?
Setting Self-exclusion lets us know that we need to take all measures to block your access
to your account and make sure that you receive no promotional materials. You may also
contact our support team at
[email protected] and inform us about your decision to
stop gambling at the Website for a certain period of time or forever.
LET’S SEE SOME ID?
The Casino only accepts players who are at least 18 years old and uses all available
methods to stop any attempts of minors to register and play at our Website. The Casino
reserves the right to ask for proof of identity and in case the player has not reached the legal
age to play, access to the Website will be denied immediately.
However, we realise that due to a wide availability and nature of the Internet people under
the legal age still have a chance to register and play at an online casino. We therefore
strongly encourage parents to cooperate in protecting their children from free access to
gaming websites. There is special software that can help in this matter. Please visit the
following websites for more information:
● CyberPatrol
● GamBlock®
● Solid Oak Software
● Net Nanny
WHAT IS REALITY CHECK?
Getting caught up is easy when you are having fun, therefore we will send you an hourly
notification in-game to remind you of how much you have spent at the Casino. Regardless of
how many games you are playing at the same time, the message will let you know where you
are at. This is meant to provide some time to reflect on your bets and perhaps consider
pausing play for a while.
SEEKING OUTSIDE HELP?
You may contact any of the following organizations for consultation and support:
● Gamblers Anonymous
● GamCare
● Gambling Therapy
Last updated: 10.01.2019
1. GENERAL
As a data controller, we have a legal obligation under gambling regulations to process
personal data from players in order to allow them to participate in games and provide them
with ancillary services. This Privacy Policy explains what personal data we collect from
players, why we collect it and how we utilise it.
The website ganzaplay.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and
operated by N1 Interactive Ltd, a company incorporated under the laws of Malta with
registration number C 81457 and registered address at 206, Wisely House, Old Bakery Street,
Valletta VLT1451, Malta. ganzaplay casino is licensed and regulated by the Malta Gaming
Authority under the licence MGA/CL1/1332/2017 issued on 01/08/2018.
By registering a Player Account with the Website you confirm your consent with this Privacy
Policy. If you do not agree with the terms of this Privacy Policy and do not wish to provide us
with the personal information we require, please do not use this website.
Please note that this Privacy Policy constitutes an agreement between you and the
Company. We may periodically make modifications to this Policy. While we will do our best
to notify you of such changes, we recommend that you revisit this Privacy Policy regularly.
Your continued use of the Website and/or its services will constitute your consent to the
Privacy Policy.
2. INFORMATION WE COLLECT
The Personal Information which we may request to use and process shall include, without
limitation:
-
a) Any of the information that you provide to us when filling in the forms on our account
registration pages, as well as any other data that you further submit via the Website or email
(e.g. first and last name, date of birth, email address, phone number);
-
b) Correspondence made with us via the Website, email, web chat or through other means of
communication;
-
c) All Player Account transaction history, whether this takes place via the Website(s) or via
other means of communication;
-
d) Website logins and their details, including traffic data, GeoIP location data,
browser/device data, weblogs, activity logs and other traffic information recorded in our
system;
-
e) Documents and proofs reasonably requested by us to verify your account, to process
deposits or withdrawals and to conduct anti-fraud checks (on our own initiative or as
required by applicable legislation). Such proofs may include passport scans, payment slips,
bank statements, etc.
-
f) Survey participations or any other customer assessments that we may carry out from time
to time.
2.1. OBTAINING PERSONAL INFORMATION
We shall not collect any Personal Information about you without your knowledge. We may,
however, automatically collect certain data about you where you would have provided such
information through the use of our services and through your interactions with us.
We may also lawfully receive certain Personal Information from online vendors and service
providers, such as fraud prevention companies. In addition, we retain the right to engage the
3. HOW WE USE YOUR INFORMATION
We process the Personal Information we collect from you in order to deliver our services. In
particular, we will use your data for the following purposes:
-
a) Processing your bets and transactions. This includes your use of credit card and online
payment systems;
-
b) Providing you with gaming and other ancillary services that you seek from our Website;
-
c) Rendering customer support, such as assistance with setting up and managing your
account;
-
d) Identifying and performing the necessary verification checks;
-
e) Providing registered players with information about our promotional offers, or providing
promotional information from our selected business partners, associates and affiliates (only
if players specifically consented to receiving such marketing material);
-
f) Complying with legal responsibilities, including complying with anti-money laundering
(AML) and combating the financing of terrorism (CFT) laws;
-
g) Monitoring and investigating transactions for the purposes of preventing fraud, terms
abuse, money laundering and other illegal or irregular gaming activities;
-
h) Analysing customer trends through market study assessments (participation in surveys is
not obligatory and you can always choose not to take part);
-
i) Conducting research and statistical analysis of aggregated data.
4. MARKETING COMMUNICATION
Unless you have elected not to receive promotional materials, we may use your Personal
Information, including your email address and phone number, to send you marketing
communications regarding products, services and promotions. This may include information
about products and services from our business partners, such as casino game providers.
Whenever you decide to stop receiving such marketing and advertising material, you may opt
out of this in your Player Account settings or by contacting our customer support at
[email protected].
Additionally, note that by accepting any contest prize or winnings from us, you consent to
the use of your name and/or nickname for advertising and promotional purposes without
additional compensation, except where prohibited by law.
5. DATA RECIPIENTS
We may pass information that you have given us to other entities within our group of
companies and to our business partners. These companies include our parent companies,
their parent companies and all of the subsidiaries of these respective companies, as well as
other companies with whom we carry out business and hold necessary agreements. Data
processing of your information may be undertaken by the Company or by another entity in
our group of companies, which may use a third party to fulfill such data processing needs.
Employees of the Company, more specifically Data Protection Officer, Money Laundering
Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention
team members, VIP player managers as well as other selected employees, shall also have
access to your Personal Information for the purpose of executing their duties and providing
you with assistance.
Our employees who have access to, or are associated with the processing of the player’s
personal information, have signed confidentiality agreements to respect the confidential
nature of the player’s information pursuant to applicable gaming, data protection and privacy
laws.
In order to provide you with an efficient service, we and/or our service providers might
require transferring your personal data from one country to another in the European Union
(EU) and European Free Trade Association (EFTA) regions and also to some data processors
that may be based outside of the European Economic Area (EEA). Therefore, by browsing
the Website and communicating electronically with us, you acknowledge and agree to our
(or our suppliers or sub-contractors) processing of your data in these countries. We shall
always use our best efforts to ensure that your information and data is treated securely and
in accordance with this Privacy Policy.
6. RELEASING DATA TO THIRD PARTIES
We do not sell or rent your personal data to third parties.
We may disclose your personal information if required by law, regulation, or other legal
subpoena or warrant. We may also disclose your personal information to a regulatory or law
enforcement agency if we believe it to be necessary to protect the legitimate interests of the
Company, its customers or any third party.
Personal data will only be disclosed to third parties in the following cases:
- a) Where we are required to do so by law;
- b) If the Website needs to share data with its payment processors to facilitate payment
transactions in accordance with their privacy policies (In particular, most banking card
transactions are processed by Wirecard Bank AG whose privacy policy applies to such
transactions);
- c) To comply with our legal and regulatory duties and responsibilities to the relevant
licensing and regulatory authorities as well as all duties and responsibilities owed under any
other applicable legislation and to any other applicable regulators in other jurisdictions;
- d) When the Company believes that disclosure is necessary to protect the Company’s or the
player’s safety, or the safety of others, investigate fraud, or respond to a government
request;
- e) If our marketing service providers require the data to carry out their tasks;
- f) To any other third party with the player’s prior consent to do so.
We use third-party data processors to process limited personal data on our behalf. Such
service providers support the Website, especially relating to hosting and operating the
websites, marketing, analytics, improving the websites, and sending email newsletters. We
shall ensure that the transfer of the Personal Data to the recipient is compliant with
applicable Data Protection Legislation and that the same obligations are imposed on the
processor as is imposed on us under the respective Services Agreement.
Our websites may also include social media features (e.g. “share” or “like” buttons). Such
features are provided by third-party social media platforms such as Facebook. Where data is
collected this way, its processing is governed by the privacy policy of the respective social
media platforms.
In addition to the above, we may also release personal data if we acquire any new
businesses. Should the Company undergo any changes to its structure such as a merger,
acquisition by another company or a partial acquisition, it is most likely that our customers’
personal data will be included within the sale or transfer. We will, as part of our Policy,
inform our players by email prior to affecting such transfer of personal data.
Please note our content may link to third party websites to provide relevant references. We
are not responsible for such external content, which may contain separate privacy policies
and data processing disclosures.
7. DATA RETENTION
As stated under our Terms and Conditions both, you and the Casino can decide to have your
Player Account closed at any time. Following closure of your account, we will retain your
personal data on record for as long as required by law. This data shall only be used should it
be required by competent authorities in cases of enquiries regarding financial and fiscal
records, fraud, money laundering or investigations into any other illegal activity.
You are to note that due to anti-money laundering regulations in licensed gaming
jurisdictions in the European Union, we are obliged to retain personal data of players
submitted during registration and any data passed on during the operative period of a Player
Account for a minimum of five years from last player transaction or account closure.
Therefore, requests for erasure prior to the lapse of this period cannot be entertained.
8. SECURITY OF YOUR DATA
We hereby acknowledge that in collecting and processing your Personal Information for the
purposes of managing your Player Account, we are bound by strict legal provisions on the
protection of personal data.
Consequently, we endeavour to protect your personal information and respect your privacy
in accordance with best business practices and applicable regulations. Being committed to
providing secure services to players, and we will take all reasonable precautions to ensure
that all the data that you have submitted to us remains safe.
Player Accounts can only be accessed with the player’s unique ID and password. You may
also set up two-factor authentication (2FA) as additional protection from unauthorised use
of your account. You are responsible for keeping your login information confidential and
making sure it cannot be accessed by another person.
9. COOKIE POLICY
When you visit the Website, our system automatically collects information about your visit,
such as your browser, IP address, and the referring website. This collection may be done in
conjunction with our platform providers and partners. We may receive from them general
demographic or usage data of our Website visitors. We do not use automatically collected
information to identify you personally without receiving additional consent.
To collect the information in question we use cookies and similar tracking tools. Cookies are
small text files that are stored on your computer or equipment when you visit our web pages.
Some of the cookies are essential for the Website to operate; others improve your Website
experience and help us deliver a better service. Below are the types of cookies we use and
their purposes.
Required cookies: enable the navigation and basic functionality of the websites, e.g., access
to member areas of the Website.
Functional cookies: allow us to analyse your website usage and your selections on the
website (e.g. your session key, language, or region), so we can save these settings and offer
you a more personalised experience.
Advertising cookies: allow us to gauge how effective our content marketing is. These
cookies are provided by our partners to track website visits and new player registrations
from advertising. We do not share your personal information (such as name or email) to
affiliated partners except for site visit data collected directly by such Advertising Cookies.
However your site visit data may be linked with other personal information collected through
other sources by the providers. The latter external data processing is governed by the
privacy notices and policies of these third-party providers.
In addition to the above, we use a number of third party service providers who also set
cookies on this Website, in order to deliver the services that they are providing to us. Such
services include, but are not limited to, helping us to improve your experience by tracking
your activity on the Website, measuring the effectiveness of the Website and the
effectiveness of our marketing campaigns.
Most online browsers automatically accept cookies. If you prefer, it is possible to block
some or all cookies, or to delete cookies that have already been set by modifying your
browser settings. However, we recommend that you do not block or delete your cookies as
this may restrict your use of our Website.
10. CONTACTING US
You may always contact us in regards to this Policy should you wish to:
- a) Confirm the accuracy of the personal information we have collected about you;
- b) Enquire about our use of your personal information;
- c) Prohibit future use of your data for direct marketing purposes;
- d) Update or rectify any information that you have provided us (in such cases you shall
provide any evidence we may reasonably require to effect such changes). Note it is illegal to
provide us with false information about you and it is your responsibility to ensure that we are
always updated with your correct data.
We have appointed a data protection officer (“DPO”) who is responsible for overseeing
questions in relation to this privacy policy. If you have any questions about this privacy
policy, please contact the DPO at [email protected].
In addition, as per Article 77 of the GDPR, you have the right lodge a complaint related to
your data processing to a supervisory authority, in particular in the Member State of your
habitual residence, place of work or place of an alleged infringement.
11. NETENT GAMES
When you play casino games developed by NetEnt, NetEnt’s Privacy Policy also applies. This
policy can be found here
